Privacy Policy

The data controller for the service is FinData4AI or the FinData4AI contracting entity identified in your checkout flow, invoice, order form, or enterprise agreement.

• Privacy contact: [email protected]
• Support contact: [email protected]
• Security contact: [email protected]
• Data Protection Officer: not appointed unless required for a specific enterprise agreement or jurisdiction.
• Postal address: the address shown on the applicable invoice, order form, or contracting entity record.

We collect information you provide directly, information generated by your use of the service, and limited information from payment, identity, analytics, security, and infrastructure providers.

• Account information: name, email address, organization, role, language preference, password hash, authentication metadata, and account settings.
• Billing information: plan, billing region, tax or invoice details, transaction amount, renewal status, payment status, and limited payment method metadata. We do not store full card numbers.
• API and product usage: API keys, endpoint usage, request timestamps, response status, credit consumption, rate-limit events, dashboard actions, feature usage, and diagnostics.
• Device and network data: IP address, browser type, operating system, time zone, device identifiers, session identifiers, and approximate region derived from network information.
• Support and communications: emails, tickets, forms, feedback, meeting notes, sales requests, and related attachments you send to us.
• Security logs: authentication attempts, suspicious activity signals, abuse reports, audit logs, and operational incident data.

Do not send sensitive personal data, regulated secrets, or third-party confidential information through prompts, API parameters, support tickets, or uploaded files unless your agreement permits it and appropriate safeguards are in place.

We may aggregate or de-identify information so it no longer identifies a specific person. We may use such data for analytics, reliability, product improvement, benchmarking, and business reporting.

You can control cookies through browser settings and, where available, the product cookie preferences interface. Disabling non-essential cookies may reduce personalization or analytics accuracy but should not block core service access.

We do not sell personal information, including as the term "sale" is defined under the California Consumer Privacy Act and similar privacy laws. We share information only as needed for the purposes below.

• Service providers: cloud hosting, databases, observability, analytics, customer support, communications, identity, security, and payment processors under confidentiality and data protection obligations.
• Payment processors: payment card data is processed by Waffo Pancake or the PCI-DSS compliant provider shown at checkout and is not stored on FinData4AI application servers.
• Enterprise administrators: if your account belongs to an organization, account administrators may see users, roles, API keys, usage, billing, and audit information for that organization.
• Data providers and compliance partners: limited information may be shared where needed to comply with licensing, market data, abuse prevention, or contractual data obligations.
• Legal and regulatory recipients: courts, regulators, law enforcement, tax authorities, or other parties when required by law or to protect rights, safety, and security.
• Business transactions: information may be transferred in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to continuing protection obligations.
• With your consent: we may share information for other purposes when you instruct us or give consent.

• Transport encryption using TLS / HTTPS.
• Hashed or encrypted handling for passwords and sensitive credentials.
• Access controls based on least privilege and role separation.
• Operational logging, monitoring, vulnerability management, and incident response procedures.
• API key controls, rate limiting, abuse detection, and security review for privileged access.

No system is perfectly secure. If a security incident is likely to materially affect your rights or obligations, we will notify affected users and regulators as required by law, and where legally required we aim to do so within 72 hours after confirmation.

Depending on your location, you may have the rights below. To exercise rights, contact [email protected]. We may need to verify your identity and authority before fulfilling a request.

We normally respond within 30 calendar days after verification unless law allows or requires a different timeline. You may also complain to your local data protection authority.

Where permitted, we may send product updates, educational content, event invitations, offers, or market coverage announcements. You can opt out by using the unsubscribe link in an email, adjusting account settings where available, or contacting us.

Opting out of marketing does not stop service-required messages such as billing, security, policy, support, or operational notices.

FinData4AI, its infrastructure, and its service providers may process information in the United States, Singapore, the European Economic Area, Hong Kong, mainland China, and other locations where we or our providers operate.

When personal information is transferred internationally, we use safeguards such as data processing agreements, standard contractual clauses where applicable, access controls, security measures, and transfer assessments required by law.

FinData4AI is intended for users who are at least 18 years old and for business or professional use. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, contact us so we can take appropriate action.

The service may link to or integrate with third-party websites, data providers, payment providers, identity providers, analytics tools, support tools, and developer platforms. Their privacy practices are governed by their own policies, not this policy.

We may update this policy from time to time. If changes are material, we will provide notice through the service, by email, or another reasonable method at least 15 days before they take effect when practicable.

For privacy questions, requests, or complaints, contact us using the channels below. Please include your account email and describe the request clearly so we can verify and process it.